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Harbour Hearing & Balance Privacy Policy

Privacy Policy

Last updated: 09/09/2025

Harbour Hearing & Balance is a joint venture partnership between Here For Hearing Ltd. and Aurium Hearing Ltd. (“we”, “our”, “us”). We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other relevant legislation.

We act as the data controller for the personal data we collect via our website and associated booking systems.

 

1. Information We Collect

We may collect and process the following information:

  • Contact Form Data: Your name, email address, and reason for enquiry (including the type of assessment you are interested in).

  • Appointment Booking Information: Preferred date and time, type of service, clinician preference, and location preference.

  • Demographic Identifiers: Information necessary to identify you for booking purposes (but no clinical or medical information).

  • Payment Information: Currently payments are taken on site; however, in the future, online payment details may be processed securely through a third-party payment provider.

We do not collect or store sensitive medical data through this website.

2. How We Collect Information

  • Information is provided directly by you through forms and booking requests.

  • Functional cookies may be used to support website features (e.g., preventing pop-ups from repeating).

  • We do not use cookies for advertising, profiling, or behavioural tracking.

3. How We Use Your Information

We use your personal data solely for:

  • Managing appointment bookings and responding to enquiries.

  • Providing you with information about our services.

  • Processing payments (where applicable, now or in the future).

  • Fulfilling our legal and regulatory obligations.

We do not use your data for marketing or share it for advertising purposes.

4. Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR:

  • Contractual necessity: To arrange and manage your appointments.

  • Legitimate interests: To respond to enquiries and operate our services effectively.

  • Legal obligations: To comply with applicable laws and regulations.

5. Data Sharing

Your data may be shared with:

  • Booking platform providers (LatePoint, WPForms) to manage scheduling and form submissions.

  • Payment processors (in future) for secure processing of online payments.

  • Website hosting and IT service providers (WordPress, security, and maintenance tools) as necessary to operate the site.

We do not sell or disclose your information to third parties for marketing.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

  • Enquiry and booking data will generally be retained for up to 7 years in line with standard healthcare recordkeeping practices, unless a shorter period is appropriate.

  • Data will be securely deleted or anonymised once it is no longer required.

7. Security

We take appropriate technical and organisational measures to protect your personal data. Our website uses HTTPS encryption (SSL), and data is stored securely within our booking and hosting systems. We do not store personal data on local devices outside these systems.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • The right to access your personal data.

  • The right to request correction of inaccurate or incomplete data.

  • The right to request erasure of your data, subject to legal requirements.

  • The right to restrict or object to certain processing.

  • The right to data portability.

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

9. Cookies

We only use functional cookies necessary for the operation of this website (for example, to prevent pop-ups from repeating). No cookies are used for advertising, profiling, or analytics.

You can manage or disable cookies through your browser settings.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Harbour Hearing & Balance
Email: michael.east@ntlworld.com
Phone: +447561 853913
Address: 53 Kinsbourne Rise, Southampton, Hampshire, SO19 6RH